With dispensaries at both surgeries, our aim is to make prescriptions available for collection within 72 hours of submission to our dispensary*
*repeat prescriptions that require renewal or are subject to a medication review by an Eden Clinician may take a little longer.
You can choose to be either a dispensing patient and collect prescriptions from our surgery dispensaries, or a non-dispensing patient who collects from an independent pharmacy.
As a Dispensing Patient
Your prescription will be dispensed by one of our two dispensaries for you to collect in person. Dispensary Opening times vary, so please click here to check
We aim to dispense all prescriptions within 72 hours and you will receive a SMS when your prescription is ready to collect.
As a Non-Dispensing Patient
We use the NHS Electronic Prescribing Service (EPS) to either send your prescription to your nominated dispensing pharmacy, or provide an e-token for you to present at a pharmacy of your choice.
...It's your Choice
The choice of whether to be a dispensing or non-dispensing patient is entirely yours. Please select at the point of registration, or speak to our reception team to change.
The Repeat Prescription Process
If a Clinician has agreed that your medicines may be supplied for a certain time period without the need for further consultation, you will be provided with a repeat prescription.
Ordering a repeat prescription can be done online using either your NHS app or SystmOnline - see below.
You can also post a repeat prescription slip through the black post box located outside each surgery door.
We only accept telephone orders from housebound patients or those who have previously agreed this with us.
We urge all patients to join online services if they have access to a smartphone/tablet/PC etc. Please speak to a member of the reception or dispensary team.
You can register for SystmOnline by enquiring at reception who will provide a username and password
Click here to access SystmOnline.
You are required to show picture identity in the form of a passport or photo driving license. Each member of your family will need to register independently. A parent or guardian can register a person under 16 years.
'How to' guide to SystmOnline repeat prescription requests
Click repeat medication to order (do not click prescription requests). Follow the instructions under the title medication. Please type in the medication request notes box if you wish to collect at HH or HBO Surgery.
If you have no other way of requesting a repeat prescription you may call the Prescriptions Telephone line using 01279 730616 and select option 3 between the hours of 10.00pm and 2.00pm Monday to Friday.
By Hand Or By Post
Please give at least four full working days’ notice to collect medication.
However you choose to contact us please indicate which surgery you wish to collect your prescription from.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
Click here for details of the current charges
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a pre payment certificate.
- The quickest way to order a PPC is online - Buy or Renew a PPC Online
- If you need help buying a PPC, call us on 0300 330 1341
Note - this now applies to NHS prescribed HRT medicines prescribed 3 or more times within 12 months. For full details and to apply for a HRT PPC, click here
There is further information about prescription exemptions and fees on the NHS website