Prescriptions at Eden

The Repeat Prescription Process

We will provide you with a repeat prescription if a Clinician has agreed that your medicines can be supplied for a certain time period without the need for further consultation.

You can order a repeat prescription online using either your NHS app or SystmOnline.
Or you can post a repeat prescription slip through the black post box outside each surgery door.
We only accept telephone orders for repeat prescriptions from housebound patients or those who have previously agreed this with us.

We urge all patients to join online services if they can. Speak to a member of the reception or dispensary team for more information.

Using SystmOnline

You can register for SystmOnline by asking at reception. They will provide a username and password for you.

Access SystmOnline.

You need to show picture identity in the form of a passport or photo driving license. Each member of your family will need to register for separate accounts. A parent or guardian can register a person under 16 years.

How to order repeat prescriptions using SystmOnline

Click repeat medication to order (do not click prescription requests). Follow the instructions under the title medication. Please type in the medication request notes box if you wish to collect at HH or HBO Surgery,or if you have any problems with your order - our prescriptions team check new requests daily.

Why can’t I order my medication online sometimes?

Medication is prescribed for a limited number of issues, for example – 3 monthly prescriptions

When all issues are fulfilled, the prescription becomes FOC (Full On Computer) which means that a clinician needs to re-authorise a further issue of the prescription, as per protocol.

The clinician will check that the meds are still the most appropriate for the patient and when this is done - it may take a few working days - the patient can reorder online again.

If a patient runs out of medication before the GP approves a new issue, we will provide a month’s supply to bridge the gap.

You can tell us that you need your meds to be re-authorised by writing in the comments box in the NHS app, or by calling our prescriptions line which is open between 10am and 2pm each day.

By Telephone

If you have no other way of requesting a repeat prescription you may call the Prescriptions Telephone line using 01279 730616. Select option 3 between the hours of 10.00am and 1.00pm Monday to Friday.

By Hand Or By Post

Please give at least four full working days’ notice to collect medication.

Surgery for Collection

Make sure you identify which surgery you wish to collect your prescription from in your request.

Questions about your prescription

If you have questions about your medicine or your prescription please contact the surgery.

Your local pharmacists can also answer any questions about your prescription. They can answer questions on medicines you can buy without a prescription.

Find a pharmacy

NHS Medicines A to Z