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Website Accessibility

Contents

Accessibility statement for Eden Surgeries Contacting us by phone or visiting us in person Technical information about this website’s accessibility Non accessible content How we tested this website

Accessibility statement for Eden Surgeries

This website is run by Eden Surgeries. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We are also making the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Keyboard navigation in Mac OS

For keyboard navigation to work in Mac OS an option has to be turned on:

System Preferences Keyboard Shortcuts

In that panel is a check box labelled "Use keyboard navigation to move focus between controls". Check that box and Restart your browser for the change to take effect.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some of our downloadable documents may not fully accessible to screen reader software
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • contact us

We’ll consider your request and get back to you within 7 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, call or email us to report the issue:

  • contact us

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) and the Equality Act 2010. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are based in Northern Ireland, please contact the Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.

Contacting us by phone or visiting us in person

Find out how to contact us.

Technical information about this website’s accessibility

Eden Surgeries is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances or exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

This site may contain older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.2 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Disproportionate burden

Google Maps - There’s a limit to how far you can magnify the embedded Google Map on our ‘contact us’ page. The code for this map is supplied by Google and we are unable to make amendments to it. Google Maps in general can also include issues such as very small text, redundant titles on buttons and the inclusion of layout tables not given the role of presentation.

How we tested this website

This website uses a content-management system (CMS), so is made up of 2 parts - the template and the content that is then added to that template.

The website template was last accessibility tested on 25th October 2024. The test was carried out by Oldroyd Publishing Group.

Information about our most recent check of website content can be found on the Website Review page.

Site compliance was checked using a combination of manual testing and third party tools, including:

  • axe - Web Accessibility Testing (https://www.deque.com/axe/)
  • WAVE Web Accessibility Evaluation Tool (https://wave.webaim.org/)
  • WebAIM Contrast Checker (https://webaim.org/resources/contrastchecker/)
  • HTML_CodeSniffer (https://squizlabs.github.io/HTML_CodeSniffer/)
  • Pa11y - Automated accessibility testing (https://pa11y.org/)
  • NVDA Screen Reader (https://www.nvaccess.org/download/)

Listen to this website with Reachdeck Toolbar

Whether you are using a Smartphone, Tablet, PC or Mac, Reachdeck Toolbar (formerly known as Browsealoud) will provide the speech and reading support tools you require for free. What is Reachdeck Toolbar?

Reachdeck Toolbar reads website content out loud using the most natural and engaging voice to transform your online reading experience. New features include: Translator, Simplifier, Screen Masking for Touch Screens and the ability to personalise the settings to suit individual needs and preferences. Other features include:

  • Dual-Colour Highlighting
  • MP3 Maker
  • Secure Site Reading
  • Text Magnification
  • Screen Masking
  • PDF Reading
  • Translator
  • Pronunciation Modifier
  • International Languages

More than 7,000 websites use Reachdeck Toolbar, so once you have it on your device you can listen to all of these websites too. For more information, please visit Reachdeck Toolbar

Who does Reachdeck Toolbar help?

Reachdeck Toolbar helps website visitors who require online reading support and those who simply prefer to listen to information instead of reading it. Those with print disabilities, such as dyslexia or mild visual impairments, and those with English as a second language find browsealoud particularly useful.

How do I get Reachdeck Toolbar?

Click on the Reachdeck Toolbar panel that appears on the top right of this website to launch the Reachdeck Toolbar then simply click any text to hear it read aloud.

This statement was originally prepared on 23rd September 2019. It was last updated on 25th October 2024.

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Hatfield Heath

Eden Surgeries , Broomfields, Hatfield Heath , Hertfordshire, CM22 7EH

  • 01279 730616
  • eden.surgery@nhs.net

Hatfield Broad Oak

17 Cannons Lane , Hatfield Broad Oak, Bishop's Stortford, Hertfordshire, CM22 7HX

  • 01279 718245
  • eden.surgery@nhs.net
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

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Local Services
MRI
Scanning
Chiropractor
Estate &
Letting Agent
Hearing Aids
& Services