Appointments

Before booking a GP appointment, please check the NHS "How To Treat Common Ailments" guidelines

You can also visit your local pharmacy to treat these conditions

Booking an Urgent Same-Day Appointment

• Please call on 01279 730616 from 08.15am Monday to Friday
• There is a limited number of appointments available each day - so you may be directed to NHS111 or the minor injuries unit at Herts & Essex hospital.
• You can choose either a face to face or a telephone appointment.
• You might be asked to come into the surgery if it is felt that you are seen by someone. 
• You may not need to see a GP - at Eden we have a wide range of clinicians who can help you

Booking a Routine Appointment

• Please call on 01279 730616 from 10.00am Monday to Friday
• We aim to provide an appointment within 2 weeks 
• You can choose either a face to face or a telephone appointment

Self Booking

For certain clinics, such as flu or covid vaccinations, we may invite you to book your own appointment time.

We will send you a link that gives you access to an online booking form, so that you can pick the best time for you. 

Cancelling an Appointment

• PLEASE let us know if you can't attend so that your appointment is made available to someone else 
• You can easily cancel an appointment by selecting option 3 on our appointment line and leaving a message 
• Use this online form to cancel your appointment
• Frequent non-attendees will be warned that future non-attendance without notice could lead to removal from the Practice list.

General Information 

• Our GP appointments are 15 mins long, giving you time to discuss your condition in full. 
• We have male and female clinicians available on most days - please tell us if you have a preference
• You might be asked to come into the surgery if it is better that you are seen by someone. 
• Our appointments team will ask some questions to direct you to the most appropriate clinician, This is not always a GP - it can be a nurse, or one of our specialist clinicians
• Sometimes we run late - there may have been a medical emergency - extra time will be given to you if required
• We can provide a chaperone on request - please ask when you book. 

If you need help when we are closed - 

• Use NHS 111 online (111.nhs.uk) or call 111.
• 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• In the case of a medical emergency call 999.

Try the NHS App

You can use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp