Consultations

Individual doctors’ surgery times vary in order to provide a range of appointment times for patients. Please speak with a receptionist for details. We prefer patients to see one doctor for one problem whenever possible.

Patients are invited to make an appointment with a doctor of their choice. For continuity of care we recommend that you try to see the same doctor about an ongoing problem.

We have both male and female doctors available on most days.

How To Make An Appointment

Telephone: Routine appointments can be booked up to two weeks in advance.

Same day appointments for urgent problems can be booked from 08.00 for the morning surgery and from 14.00 for the evening surgery. If you wish to see a named doctor you may have to wait a few days, so please try to book in advance.

In order to offer you the best service we can, the Receptionist will request some details:

• How can I help?
• Can you give me a rough idea of the problem?
• Is this an on-going, new or urgent problem?

The Receptionist WILL NOT be making a clinical assessment. This information is necessary to put you in contact with someone from our clinical team who is best skilled to deal with your problem. Please try to co-operate with the receptionist and understand that it may be more appropriate for a Nurse, Healthcare Assistant or a Nurse Practitioner to see or speak with you. It is not always essential to be seen by a Doctor.

We would recommend that follow-up appointments are made at the reception desk before you leave the surgery. If possible please avoid booking your follow up appointments on a Monday as this is our busiest day.

Online booking: This is available through SystmOnline for routine doctor and nurse practitioner appointments, but you will need to register for access. Please ask reception for your username and password. You will need to bring picture identity in the form of a passport or photo driving license to complete the registration process. Each member of your family will need to register independently. A parent or guardian can register a person under 16 years. In the interest of privacy, patients registered for SystmOnline under the age of 16 will have their passwords deactivated on or around their 16th birthday when they will be required to register themselves independently. Click the SystmOnline logo below to open the login page in a new window.

Non-Attendance

Many appointments are wasted because patients fail to turn up and do not let us know beforehand. If you know you are unable to keep your appointment please tell us so that we can offer it to another patient.

Running Late

Appointments are usually 12 mins long. We aim to see patients as close as possible to their appointment time. Some patients, for a variety of reasons, may require more time. Please be tolerant if this means we are running late – extra time would also be given to you if required. We will make an effort to keep you informed if a Clinician is running particularly late, but if we have not please ask reception for an update.

Chaperones

Chaperones can be provided upon request.

If you would like a Chaperone present during all or part of your examination, then please advise the clinician.