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Eden Surgeries Providing NHS services
Providing NHS services
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Home > Appointments

Appointments

Before booking a GP appointment, please check the NHS "How To Treat Common Ailments" guidelines

You can also visit your local pharmacy to treat these conditions

Booking an Urgent Same-Day Appointment

  • Please call 01279 730616 from 08.15am Monday to Friday
  • There are a limited number of appointments available each day - so you may be directed to NHS111, or the minor injuries unit at Herts & Essex hospital.
  • You can choose to have a face-to-face or a telephone appointment.
  • You might be asked to come into the surgery if it is felt that you need to be seen in person. 
  • You may not need to see a GP - Eden has a team of skilled clinicians who can help you

Booking a Routine Appointment

  • Please call 01279 730616 from 10.00am Monday to Friday
  • We aim to provide an appointment within 2 weeks 
  • You can choose either a face-to-face or a telephone appointment

Self Booking

For certain clinics, such as flu or covid vaccinations, we may invite you to book your own appointment time.

We will send you a link that gives you access to an online booking form, so that you can pick the best time for you. 

Cancelling an Appointment

  • PLEASE let us know if you can't attend so that your appointment can be made available to someone else 
  • You can easily cancel an appointment by selecting option 3 on our appointment line and leaving a message 
  • or Use this online form to cancel your appointment
  • Frequent non-attendees will be warned that future non-attendance without notice could lead to removal from the Practice list.

General Information 

  • Our GP appointments are normally 15 mins long, giving you time to discuss your condition in full. 
  • We have male & female clinicians available on most days - please tell us if you have a preference
  • You might be asked to come into the surgery if it is felt that you need to be seen in person.
  • Our appointments team will ask some questions to direct you to the most appropriate clinician, which may not be a GP - it could be a nurse, or one of our specialist clinicians
  • Sometimes we run late - there may have been a medical emergency - so extra time will be given to you if required
  • We can provide a chaperone on request - please ask when you book. 

If you need help when we are closed - 

  • Use NHS 111 online (111.nhs.uk) or call 111.
  • 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
  • In the case of a medical emergency call 999.

Try the NHS App

You can use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, and more.

If you already use System Online you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp 

Last Updated 22 Jul 2025

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Local Services
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Hatfield Heath

Eden Surgeries , Broomfields, Hatfield Heath , Hertfordshire, CM22 7EH

  • 01279 730616
  • eden.surgery@nhs.net

Hatfield Broad Oak

17 Cannons Lane , Hatfield Broad Oak, Bishop's Stortford, Hertfordshire, CM22 7HX

  • 01279 718245
  • eden.surgery@nhs.net
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Local Services
Residential/
Nursing Care
Estate &
Letting Agent
Ear Wax
Removal
MRI
Scanning
Chiropractor