Temporary dispensary hours
Unfortunately due to covid affecting our team the dispensary is running behind. This has made us look closely at the system we use, every step from when you order your repeat prescription until you collect your medication. With this in mind we are adapting the system currently in place to hopefully a more efficient and quicker system. For this to happen, we need to work hard on clearing the currently backlog, and more importantly the staff need necessary training to implement the new system
So from Monday 21st March as a temporary measure , the dispensary at Hatfield Heath will be opening at midday, everyday and will close at the end of the day. We understand this may be inconvenient for some of our patients and we do apologise in advance for this.
We will be sending out text messages to inform patients of the temporary hours, also adding this to our website and Facebook page. Please share this information with family, friends and neighbours who may not have access to this information.
Please do not be angry with us, we are trying to improve the service we provide to you as a long term solution.
Kind regards from the Partners and Management of Eden Surgeries
Face coverings are no longer required by law in indoor venues, however NHS patients and visitors must continue to wear face coverings (unless exempt) and follow social distancing measures in healthcare settings.
Please help keep staff and others safe. We must continue to reduce the risk of infection.
If you need the help of a GP, practice nurse or other health professional that works in our surgery, we are here for you.
GP practices are busier than they have ever been and we want you to know how to get the help you need from us.
Click here for more information
Available for over 80’s
Wednesday 6 October and Thursday 7 October 2021 at The Stansted Surgery.
These are pre-bookable appointments. To book, please call 01279 818057 or 01279 818058
BOOSTERS need to be 6 months/24 weeks after your second covid vaccine.
We will message our eligible patients on the 1st of October.
Covid Vaccine update:
Its great news that the Oxford AstraZeneca Covid vaccine has been approved. We would kindly ask our patients not to contact us in the meantime, but As soon as we know when we are scheduled to get the vaccination we will be in touch with our patients accordingly.
Thank you for your co-operation.
Ordering of Prescriptions:
As from 1st June 2021 you will no longer be able to order a repeat prescription over the telephone.
To order a repeat prescription you will either need to do this online or leave your repeat slip in black post box located outside of the surgery door.
We urge all patients to join online services if they have access to a smartphone/ipad/PC etc.
We will only accept telephone orders from housebound patients or those who have previously discussed this with us.
To gain access to online services please speak to a member of the reception or dispensary team.
Information from the Care Quality Commission
Our practice was inspected by the Care Quality Commission (CQC) in September 2019, we are very proud to announce that we are GOOD in the fields of Effective and Well Led, thanks to all concerned.
On Tuesday 10th May both dispensaries will be closed for the day. This is for mandatory staff training and stocktake.
If you need to collect medication that is already dispensed and you have received a text message informing you, then you can go to reception to collect. Please do not come to collect if you have not received a message.
We are sorry for any inconvenience caused during this time.
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The surgery will be closing at 6.30pm (HBO 4.30pm) on Thursday 14th April 2022 for Bank Holiday Easter Weekend. We will reopen on Tuesday 19th April 2022 at 8.00am. This included dispensary.
Should you have a medical issue during this time please dial 111 for assistance, or if you have a medical emergency please dial 999.
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If you are aged over 75 or immunosuppressed (aged 12 or over) you will be eligible for a Spring Covid Booster. This must be 6 months after your last Covid vaccination.
Please go online to book https://book.southuttlesford.nhs.uk/ or call 01279 818058, 01279 818057
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Welcome To Eden Surgeries
Try the NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use SystmOnline you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Welcome to the website for Eden Surgeries at Hatfield Heath and Hatfield Broad Oak. We are a progressive practice located near the Essex / Hertfordshire border.
New patients can register and existing patients who have signed up for SystmOnline can book some types of appointments and request repeat medication.
The practice aims to provide the best possible health care for patients in a friendly and efficient environment. Our continuing development is very important to us and we welcome comments and feedback in all areas of our service. Why not consider joining our Virtual Patient Group and have your say in the practice?
The Practice was founded by Drs John and Kate Bennison in 1959. It was originally based in their house in Hatfield Broad Oak, and was combined with a mobile surgery which they drove around the villages. The first surgery in Hatfield Heath was built in 1968 and was replaced with the present building in 1990. When the Drs Bennison retired in 1988, the practice at Hatfield Broad Oak moved into temporary accommodation and then moved again to Cannons Lane in 1989. Over the years, the number of patients we serve has increased from 700 to over 9000.