Eden Surgeries - News

Payments

Unfortunately our card machines are not working and we can only accept cash payments for prescriptions at the moment. Sorry for any inconvenience caused.

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Feeling unwell ?

If you are not sure what you should do when you are feeling unwell, use the FREE NHS Health Help Now website or app to see available local services, get advice or find the best treatment for your symptoms. Alternatively you can call NHS 111 for urgent health advice 24 hours a day. Free to use, NHS 111 advisers and clinicians will help you to find the best service for your needs, whether that’s an out-of-hours GP appointment, emergency dentist or even a referral to A&E. It’s really important to use the right NHS service for your specific symptoms or condition and NHS 111 will help you with this. Your local pharmacist is an expert in medicines and minor illnesses and a great source of trusted advice on a range of health issues. As well as helping you to get the right over the counter medicine to relieve your symptoms, they will also tell you if something needs attention from your practice nurse, GP, dentist, your local minor injuries unit or urgent care centre.

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Repeat Prescriptions

Please allow 6 full working days for a collection for repeat medication from the date of ordering. Please allow 4 full working days for the collection of a paper prescription from the date of ordering.

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BE AWARE

If someone claiming to be from the NHS contacts you by phone and asks for a payment, please be aware they could be a criminal trying to trick you. Most NHS services are free at the point of use and NHS professionals are very unlikely to ask for fees such as prescription charges by phone. We advise you not to share bank account details or any other information unless you are sure of who you are talking to.

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Repeat Prescriptions

If you need to order your repeat prescription by telephone, you can now do this on a Monday, Wednesday or Friday between the hours of 12.00-14.00pm. Alternatively you can register for online services by bringing your photo ID into the surgery. This will then give you access to order repeat medication and make online appointments via the internet. Many thanks

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New Telephone System

On Tuesday 5th March we are introducing a new telephone system. We are hoping everything will swap over smoothly, but please bare with us during this time.

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Prescription Cost

The NHS prescription charge is £9.00 for each item from 1st April 2019. Some items have more than one charge, a member of the dispensary team will explain if that is the case. The NHS prescription charge is a contribution to the NHS; it is not a payment to the surgery or its dispensary and it is not related to the cost of your medicine(s). If you need at least 4 prescription items in three months , you could save money with a Prescription Prepayment Certificate. Visit www.nhs.uk/healthcosts Prescriptions are free for some people , ask a member of the dispensary team or visit www.nhs.uk/healthcosts.

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Hatfield Heath Dispensary

Please note that the dispensary at the Hatfield Heath surgery will be closed everyday between 12.00-2.00pm. We apologise for any inconvenience caused.

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Survey for patients

Dear Patients The NHS in west Essex is looking to evaluate opportunities for patients to have appointments with their GPs and nurses digitally. This could include video appointments or even direct emails to your GP. In order to look at all the options, we would really appreciate your views. We have designed a short survey which will help us choose the best options for your needs. Click here to access the survey: https://link.webropolsurveys.com/S/13905C1A3D7F09DE It will only take a few minutes. Many thanks

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GDPR - General Data Protection Regulation

ALLOW US TO KEEP IN TOUCH From 25th May, one of the biggest changes to UK data privacy law, the General Data Protection Regulation, GDPR, comes into effect. With GDPR, you get to tell us whether you will allow us to continue to keep and share your data for medical reasons. We take the protection of your personal information very seriously. We will be asking you to confirm your choice in writing next time you call in to see us. To view our policy please click on the link below. Many thanks

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