Eden Surgeries - News

Surgery Closure

PATIENT INFORMATION: BOTH HATFIELD HEATH AND HATFIELD BROAD OAK SURGERIES WILL BE CLOSED FOR TRAINING ON TUESDAY 5th NOVEMBER 2019 FROM 12.30PM. WE WILL RE-OPEN AT 8am ON WEDNESDAY 6th NOVEMBER 2019. DURING THIS TIME SHOULD YOU HAVE A MEDICAL EMERGENCY PLEASE CONTACT THE OUT OF HOURS SERVICE ON 111. FOR LIFE THREATENING EMERGENCIES PLEASE CALL 999

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BE AWARE

If someone claiming to be from the NHS contacts you by phone and asks for a payment, please be aware they could be a criminal trying to trick you. Most NHS services are free at the point of use and NHS professionals are very unlikely to ask for fees such as prescription charges by phone. We advise you not to share bank account details or any other information unless you are sure of who you are talking to.

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Cashless

Please note that as from 1st October 2019 The Eden surgeries will no longer accept cash as a method of payment. We will however take all electronic payments for prescriptions, letters and medicals etc.

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Repeat Prescriptions

If you need to order your repeat prescription by telephone, you can now do this on a Monday, Wednesday or Friday between the hours of 12.00-14.00pm. Alternatively you can register for online services by bringing your photo ID into the surgery. This will then give you access to order repeat medication and make online appointments via the internet. Many thanks

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Prescription Cost

The NHS prescription charge is £9.00 for each item from 1st April 2019. Some items have more than one charge, a member of the dispensary team will explain if that is the case. The NHS prescription charge is a contribution to the NHS; it is not a payment to the surgery or its dispensary and it is not related to the cost of your medicine(s). If you need at least 4 prescription items in three months , you could save money with a Prescription Prepayment Certificate. Visit www.nhs.uk/healthcosts Prescriptions are free for some people , ask a member of the dispensary team or visit www.nhs.uk/healthcosts.

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New Telephone System

On Tuesday 5th March we are introducing a new telephone system. We are hoping everything will swap over smoothly, but please bare with us during this time.

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Hatfield Heath Dispensary

Please note that the dispensary at the Hatfield Heath surgery will be closed everyday between 12.00-2.00pm. We apologise for any inconvenience caused.

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Survey for patients

Dear Patients The NHS in west Essex is looking to evaluate opportunities for patients to have appointments with their GPs and nurses digitally. This could include video appointments or even direct emails to your GP. In order to look at all the options, we would really appreciate your views. We have designed a short survey which will help us choose the best options for your needs. Click here to access the survey: https://link.webropolsurveys.com/S/13905C1A3D7F09DE It will only take a few minutes. Many thanks

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GDPR - General Data Protection Regulation

ALLOW US TO KEEP IN TOUCH From 25th May, one of the biggest changes to UK data privacy law, the General Data Protection Regulation, GDPR, comes into effect. With GDPR, you get to tell us whether you will allow us to continue to keep and share your data for medical reasons. We take the protection of your personal information very seriously. We will be asking you to confirm your choice in writing next time you call in to see us. To view our policy please click on the link below. Many thanks

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Breast Screening Helpline now available !

Health Secretary Jeremy Hunt has today announced an issue with the NHS Breast Screening Programme, which led to some women who were due to be invited for a final routine scan between their 68th and 71st birthdays failing to receive their invitation. Up to 309,000 women aged between 70 and 79 will now be offered the opportunity for a catch-up NHS breast screening test this year. The decision follows analysis by Public Health England (PHE) dating back to 2009, which found that a number of invitations for a final test had not been sent out to women between their 68th and 71st birthdays. The total number of older women affected since 2009 is estimated to be approximately 450,000. A dedicated advice line has been set up for women who believe they did not receive an invitation. Please call 0800 169 2692

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