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Practice Charter

Confidentiality

This practice is registered in accordance with the requirements of the Data Protection Act, 1998. We record medical information on our practice computer and these records are, of course, confidential.

We treat all your information in complete confidence be it something you have told us or results or letters that have arrived from outside appointments. Our staff are trained to respect these standards at all times.

Freedom Of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to “classes” of information the Practice intends to routinely make available.

Patient Rights & Choices

The practice will promote its patient’s rights and choices. We will involve you in identifying your care, treatment and support options, explaining alternatives, risks and benefits. We will help you to make an informed decision whether it be for yourself or a person acting on your behalf.

Access To Medical Health Records

Upon application patients have the right to access their personal health records. The practice adheres to strict guidelines in order to protect personal information.

Please apply to the Practice Manager for a copy of “How to Access your Personal Health Records” Policy and an application form.

Suggestions & Complaints

The Practice aims to ensure you receive the highest quality health services.

We care about getting it right for you the first time and every time and welcome your comments, compliments, concerns and complaints.

We take you seriously, listen carefully and do everything we can to ensure you are satisfied with our services.

We are committed to feeding back patients’ experiences to staff and learning from these.

All matters are dealt with in confidence. However, it may be necessary to share certain information with other parties in which case we will seek your permission and written consent in advance of this.

Information relating to your concerns will be stored securely and separately from your health care records. This will not impact on your health care and will not be used to discriminate against you.

We know it is not easy to complain and we want to make sure that when you do you have a positive experience.

In the first instance please speak to our Practice Manager.

Zero Tolerance

Though committed to the care of all our patients, there can be no excuse for violence or abuse towards doctors and staff working within the practice. We are determined that such behaviour will not be tolerated. To this end and as a last resort, we reserve the right to remove any patient from our list when the relationship between doctor and patient has irretrievably broken down or when the patient has been violent or used threatening behaviour towards the doctor or practice staff.

Equality & Diversity

We value and respect equality ensuring that individuals or groups of individuals are treated fairly and no less favourably, specific to their needs. With regard to diversity we aim to recognise, respect and value peoples’ differences. We strive to ensure that both patients and staff can contribute and realise their full potential by promoting an inclusive culture.

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Hatfield Heath - Broomfields, Hatfield Heath, Bishop's Stortford, Hertfordshire, CM22 7EH
  • Telephone 01279 730616
Hatfield Broad Oak - 17 Cannons Lane , Hatfield Broad Oak, Bishop's Stortford, Hertfordshire, CM22 7HX
  • Telephone 01279 718245
Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away! Need advice on your pension? Want to avoid unwanted tax implications? Contact a local financial adviser today Why wait for treatment
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