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Prescription collections are available from the surgery you have chosen in opening hours, please see surgery times.

Repeat Prescription Process

If a Clinician has agreed that your medicines may be supplied for a certain time period without the need for further consultation it will be added to your repeat prescriptions.

You can use any of the following methods to contact us about your repeat prescriptions:


Click here to access SystmOnline

Please log onto the SystmOnline site to order your repeat medication. You will need to register for this service in person to obtain your username and password. Please enquire at reception. You will need to bring picture identity in the form of a passport or photo driving license. Each member of your family will need to register independently. A parent or guardian can register a person under 16 years. In the interest of privacy, patients registered for SystmOnline under the age of 16 will have their passwords deactivated on or around their 16th birthday when they will be required to register themselves independently.

There is a SystmOnline app available.

How to guide to repeat prescription requests: Click medication to order (do not click prescription requests). Follow the instructions under the title medication. Please type in the medication request notes box if you wish to collect at HH or HBO Surgery.


Hatfield Heath - 01279 730408
Hatfield Broad Oak - 01279 718270


If you have no other way of requesting a repeat prescription you may telephone your request between the hours of 12.00 and 2.00pm.

By hand or by post

Please give at least FOUR full working days’ notice to collect medication.

Please give at least TWO full working days’ notice to collect a signed prescription.

However you choose to contact us please indicate WHICH SURGERY you wish to collect your prescription from.

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