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Changes at Eden Surgeries Posted on 18 May 2023

We are making a series of key changes to improve the patient experience

A new and improved telephone system…

  • A new bespoke GP Practice telephony platform from 18th May.
  • A host of user-friendly features to save time and call costs
  • “Press 1” for a call back – no need to wait in a queue
  • Appointment cancellation option
  • Much improved calling-in experience
  • All calls recorded

Booking an appointment from 22nd May…

  • All same day urgent appointments will be bookable from 8.15am.
  • No need to call back at 2pm.
  • Routine appointments bookable from 10am.
  • Telephone bookings only - please don’t come into the Surgeries to book
  • More confidentiality, less crowding
  • Reception will close between 12.30pm and 1.30pm each day
  • Emergency calls to the practice only during this time

Our appointments have changed…

  • Longer 15-minute GP appointments for all patients
  • More time with your GP
  • Consultations not restricted to just one health issue
  • Choose face-to-face or telephone, as appropriate

In collaboration with our Patient Participation Group & patient feedback, we are enhancing our ways of working to adapt to the changing environment within the Primary Care sector. Thank you for your cooperation.

Local Services
Estate &
Letting Agent
Nursing Care